Refund policy

Welcome to TCG World. Customer satisfaction is important to us. Please review our Return & Refund Policy before placing your order.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and documentation.

  • Not show signs of wear, damage, or misuse.

Proof of purchase is required for all returns.

Non-Returnable Items

For quality assurance and collector protection, the following items cannot be returned unless they arrive damaged or incorrect:

  • Opened Trading Card Game booster packs.

  • Opened card boxes or sealed products with broken factory seals.

  • Individual trading cards.

  • Digital products or gift cards (if applicable).

  • Clearance or final sale items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging.

We will review your request and arrange a replacement or refund when appropriate.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.

If the return is for any other eligible reason, the customer is responsible for return shipping expenses unless otherwise stated.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your item qualifies under this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

TCG World
Email: admin@realtcgworld.store

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.